Officer Customer Service Area x1 – Limlanga Cluster Burgersfort needed at Eskom Communications

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Job title : Officer Customer Service Area x1 – Limlanga Cluster Burgersfort

Job Location : Limpopo,

Deadline : November 29, 2024

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Minimum Requirements
Qualification(s):

  • National Diploma/National N Diploma in Business Management/Communication/ Marketing/Commerce/Engineering/
  • Social Science/Accounting/Finance at NQF6 with 240 credits

Related Minimum Experience:

  • 3 Years Customer service Experience

Skills and Competencies

Behavioral

  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism

Leadership

  • Team player
  • Motivating teams
  • Coaching
  • Mentoring
  • Developing
  • Leadership and supervision

Knowledge

  • Optimize customer interaction (OCI), Acquire Customer (AC) and manage revenue cycle (MRC) processes
  • Customer relationship management
  • Low voltage (LV) maintenance and fault repair
  • Applicable safety training for supervisors
  • Organisational understanding
  • Contract management
  • Metering and billing
  • Credit management directive, policy

Skill

  • Communication planning and control
  • Budgeting and planning
  • Operating regulations for high voltage (HV)/low voltage (LV) systems.
  • Computer literate
  • Valid driver’s license

Key Responsibilities

  • Perform general supervisory activities.
  • Manage customer data.
  • Handle generic service activities.
  • Build customer relationships.
  • Manage quotation and connection services.
  • Manage vending and prepaid activities.
     

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • Customer Service  jobs