Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

• Providing customer service and support: Answer inbound calls and respond to written queries timeously.
• Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.
• Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance:
• Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures |
• Self-development: Owning and being proactive about own training and development | : | : | : | : | :

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)