Officer: Postgraduate Enrolment Support needed at University of the Western Cape/Universiteit van Wes-Kaapland
Job title : Officer: Postgraduate Enrolment Support
Job Location : Western Cape, Bellville
Deadline : May 03, 2024
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The successful incumbent is responsible for the following Key Performance Areas:
- Maintain expert postgraduate admissions knowledge.
- Ensure exceptional customer experience is at the forefront of all admission processes and procedures.
- Ensure that service standards are appropriate, stretching, monitored and best practice.
- Act as the initial escalation point for non-standard and complex queries relating to admission and enrolment for postgraduate courses.
- Keep up to date and proactive on relevant admissions and sector related developments.
- Lead on elements of operational change as part of the annual review of service delivery, including the facilitation of resource from other key areas.
- Develop and deliver training to enhance team knowledge.
- Oversee the day-to-day monitoring of the application of entry criteria and offer making strategies – ensure no ambiguity exists and team members are fully informed and trained.
- Support and participate in projects and development work.
- Provide professional opinions and advice.
- Assist the Admissions and Enrolment manager to deliver a customer focused, efficient and effective Postgraduate Admissions and Enrolment function through:
- Providing day-to-day support and guidance to the Admissions and Enrolment advisors.
- Day-to-day work allocation and monitoring of activities to agreed standards including identification areas of concern that require resolution.
- Provide support for committees as identified by the Deputy Director
- Identifying and championing opportunities for continuous service improvement to maximize postgraduate recruitment and satisfaction
- Support the broader Recruitment and Admissions team in enhancing their knowledge and understanding of the University`s postgraduate provision and process for admissions and enrolment.
Minimum Requirements (Qualification and Experience)
- A relevant National Diploma at an NQF 6 or an equivalent qualification.
- At least 3 – 5 years’ relevant experience preferably in a higher education /research institution.
- Computer Literate: MS Word, Excel, Power Point, Access/Database, Internet, email.
Required competencies (skills, knowledge, and behavioural attributes):
- Good written and oral communication skills.
- Information management skills and High level of accuracy
- Ability to problem solve
- Take initiative and be proactive
- Being receptive to feedback
- Analytical thinking
- Communication skills
- Ability to work effectively in a team and independently.
- Information management skills
- Ability to adapt communicating approach to suit the audience and work with staff at all levels.
- Continuous improvement of self-knowledge
- Self- leadership skills
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now