Officer: Quality Assurance needed at South African Bureau of Standards

Qualifications 

• National Diploma / Diploma in Quality Assurance (NQF Level 6).
• SAMTRAC Certification is essential. 
   

Work Experiance

• 3 years relevant work experience in Quality Assurance.

Duties and Responsibilities

Functional Management 

• Schedule and plan SHEQ and standards development process audits inclusive of all the administrative and logistical processes.
• Conduct audits for all areas to identify non-conformance and initiate actions to resolve issues identified so as to ensure process consistency and effectiveness.
• Identify opportunities for improvement, plan solutions and ensure their implementation.
• Document all process and provision of guidelines for the implementation.
• Assist in the development of safety, health, environment and quality (SHEQ) processes and procedures for the Standards Division.
• Ensure that documentation relating to quality management systems and other standards procedures are complied with.
• Ensure that all stakeholders are kept up to date with progress and any issues and concerns are mitigated and managed appropriately.
• Ensure the implementation of quality management systems.
• Investigate and report on complaints as they relate to the Standards division
• Manage all SHEQ activities as is relevant to sphere of control.
• Investigate and report all SHEQ accidents.
• Manage the administrative process involved in all safety projects and initiatives including the chairing of meetings and follow up on issues raised.
• Compile SHEQ reports and other documents to ensure that proper processes are implemented correctly.

Risk and Compliance Management 

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Support the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence to all relevant laws, policies and Standard Operating Procedures throughout the organisation

Stakeholder Management 

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business related information to relevant stakeholders when required.
• Provide technical support on projects when required.
• Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
• Effectively manage customer complaints through timeous resolution and/or escalation as required.
• Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned.
• Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements