Job title : OMF Senior Administrator (Dialer)
Job Location : Western Cape, Cape Town
Deadline : November 22, 2024
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Job Description
- This role provides immediate response to complex administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
- “Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to co ordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
- May act as mentor / resource to less experienced Administrators.
- Fully multi-skilled across products and processes.
- Has extensive, relevant experience.
- Acts as a support person and / or point of escalation for complex and difficult cases / clients.”
Minimum Requirements:
- National Senior Certificate or Equivalent NQF 4 qualification
- Microsoft Office knowledge (excel, outlook etc.)
- Experience in interpreting data
- Strong presentation skills
- Knowledge of contact centre systems and processes
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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