Job Expired

Omni Merchant – Foschini needed at TFG

Job title : Omni Merchant – Foschini

Job Location : Western Cape,

Deadline : April 07, 2024

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Responsibilities:

  • Effectively manages and drives projects (either identified by yourself or briefed by the business) from start to finish within allocated deadlines
  • Liaises with relevant internal parties to ensure product content requirements and deadlines are met
  • Maintains the Omni product catalogue ensuring that all relevant product information is accurate and up to date (grouping, naming, descriptions, attributes, images & websites taxonomy)
  • Actively monitors stock levels on the websites and in the fulfilment centres, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)
  • Liaises with the Omni photo studio and relevant merchandise teams to manage the Omni image process effectively so that all required images are received and processed timeously
  • Displays attention to detail and performs regular quality assessments of the websites to ensure it meets its objectives, without errors & omissions
  • Drives research & recommendations on more innovative ways of operating
  • Proposes practical solutions to challenges faced within projects
  • Aligns all online content with the marketing campaign / calendar for the brand to create a great online shopping experience
  • Effectively co-ordinates and executes the roll-out of all relevant campaigns and promotions (including product catalogue updates such as widgets & taxonomy changes as well as customer emails)
  • Provides on-going communication of all upcoming promotions & marketing campaigns to relevant stakeholders
  • Assists in identifying content & campaign opportunities to move additional stock, offer promotions or assortments are improved and enhanced for the online customer
  • Maintains high levels of internal service
  • Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
  • Ensures customer service tickets are actively managed and resolved timeously
  • Continuously seeks ways of improving levels of service
  • Ensures the brand image / identity is maintained during all interactions with internal & external customers
  • Offers alternate solutions to challenges faced when assisting customer services teams
  • Performs a key role in contributing to the online revenue targets of the brand in such a way that these meets/exceed targets as set each year
  • Co-ordinates with stores to ensure seamless fulfilment of online orders, exchanges and refunds.
  • On-going effective communication with all relevant stakeholders
  • Timeous report back on all projects undertaken
  • Display an organised and systemic way of working
  • Effective time management
  • Generates & distributes key reports

Qualifications and Experience:

  • Business degree or related diploma
  • 1-2 years working experience in eCommerce retail
  • Desire to develop a career in omni-channel retail or ecommerce

Skills:

  • High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
  • Computer literacy and some experience of website CMS, POS and planning systems
  • Comfortable with the use of and ability to learn new digital technologies
  • Ability to understand web analytics, tracking and reporting
  • Strong potential for business acumen and merchant thinking
  • Good organizational and interpersonal skills
  • Excellent communication and negotiation skills
  • Comfortable with the use of and ability to learn new digital technologies
  • Ability to understand web analytics, tracking and reporting

Behaviours:

  • effectively considers the diverse needs of various stakeholders
  • applies market and business insights in order to drive organisational objectives
  • conveys information and communicates ideas in a clear, concise and impactful manner
  • understands, anticipates, and meets the needs and expectations of customers
  • takes accountability and ensures others are held to account on agreed upon performance targets
  • interprets and simplifies complex and contradictory information when resolving organisational problems
  • develops plans and prioritises initiatives that align to the organisational goals and objectives
  • leverages new technology to enhance productivity, improve problem solving, and support business growth

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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