Job Description

• The Online Team Leader is responsible for overseeing and managing the outbound operations in a distribution centre. This includes supervising the picking, packing, and dispatching of goods to customers or retail locations. The role requires strong leadership skills to manage a team effectively, ensure that daily operations are running smoothly, and meet performance targets for accuracy, timeliness, and efficiency. The Online Team Leader also plays a critical role in ensuring that all online logistics processes comply with company policies, safety standards, and customer satisfaction expectations.

Key Responsibilities:

Team Leadership and Management:

• Supervise and lead a team of outbound workers, including pickers, packers, and dispatch staff.
• Set daily goals and performance targets for the team, ensuring alignment with overall business objectives.
• Monitor team performance and provide regular feedback, coaching, and performance reviews to encourage development and
• Maintain high morale and a positive work environment to enhance team motivation and
• Organize training sessions for new employees and ensure the continuous development of existing team members.

Outbound Operations Oversight:

• Oversee the outbound processes, including order picking, packing, and dispatching of goods.
• Ensure orders are accurately picked according to customer specifications and packed in line with safety and quality standards.
• Ensure that all outbound products are dispatched in a timely manner and meet the deadlines for delivery to customers or stores.
• Optimize workflows within the outbound department to ensure efficiency and minimize delays.

Inventory Management:

• Monitor inventory levels to ensure products are available for order
• Work closely with the inventory control team to resolve any discrepancies or issues with stock levels.
• Ensure that all outbound stock is properly tracked, with accurate records maintained at all stages of the outbound

Quality Control:

• Ensure that outbound orders meet quality standards, including correct product labelling, packing, and shipment.
• Perform quality checks on products to prevent the dispatch of damaged or incorrect items.
• Handle customer complaints or returns related to outbound shipments and work with the relevant teams to resolve any issues.

Operational Efficiency and Reporting:

• Monitor key performance indicators (KPls) for the outbound department, such as order accuracy, order fulfilment time, and shipping efficiency.
• Provide regular reports to senior management regarding outbound operations, highlighting any performance issues or areas for
• Implement process improvements based on data analysis, aiming to increase efficiency and reduce operational costs.

Health and Safety Compliance:

• Ensure that outbound operations comply with health and safety regulations, including safe lifting practices, equipment usage, and warehouse safety
• Conduct regular safety checks and audits to ensure the warehouse environment is safe for all team
• Encourage a culture of safety and ensure that all team members are aware of safety guidelines and

Problem-Solving and Issue Resolution:

• Address and resolve any operational issues, such as discrepancies in inventory, delays in processing, or errors in order
• Collaborate with other departments (e.g., inventory, logistics, customer service) to ensure issues are resolved swiftly.
• Handle customer complaints related to the outbound process, ensuring customer satisfaction and timely resolutions.

Continuous Improvement:

• Identify opportunities for process improvement within the outbound department and work with management to implement changes.
• Stay informed of industry trends, tools, and best practices to continuously improve the efficiency and effectiveness of outbound operations.
• Encourage team members to contribute suggestions for improving workflows and productivity.

Skills & Requirements:

• Leadership and People Management Skills:
• Proven ability to lead and motivate a team, fostering a collaborative and productive work
• Strong interpersonal skills to effectively communicate with team members, peers, and senior
• Problem-Solving and Analytical Skills:
• Ability to quickly identify problems in outbound operations and implement effective solutions.
• Strong analytical skills to assess performance metrics and identify areas for

Operational Knowledge:

• Knowledge of outbound logistics processes, including picking, packing, and shipping procedures.
• Understanding of warehouse management systems (WMS) and order management systems (OMS).

Attention to Detail and Accuracy:

• High level of attention to detail to ensure orders are processed and dispatched
• Ability to maintain quality standards throughout the outbound process, ensuring customer satisfaction.
• Time Management and Organizational Skills:
• Strong organizational skills to manage multiple tasks simultaneously, ensuring timely order processing and dispatch.
• Ability to prioritize tasks and meet deadlines in a fast-paced

Health and Safety Awareness:

• Knowledge of workplace health and safety regulations, including safe handling of equipment and materials.
• Ability to enforce safety protocols and create a safe working environment for alt team members.

Qualifications:

Education:

• A high school diploma or equivalent is typically required; a degree in logistics, supply chain management, or a related field is a

Experience:

• At least 3-5 years of experience in outbound operations or a similar role in a retail or warehouse
• Previous experience leading a team is preferred, with a strong understanding of logistics and warehouse management

Certifications:

• Health and safety training or certification is beneficial