3 weeks ago
Job title : Operational Analyst (UK Hours)
Job Location : Western Cape, Cape Town
Deadline : November 09, 2024
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POSITION OVERVIEW:
The Operations Solution Analyst/Coordinator role is crucial to the success of MRI’s Professional Services (PS) organization. The role is part of our Operations team and participates in a variety of functions that include:
- Project Management
- Resource Management
- Training Solutions Management
- Business Operations Management
- This is a highly visible role that supports the operational area of the business through ongoing interaction with other MRI departments; senior leadership; client executives; and clients. Our ideal candidate will have excellent written and oral communication skills; is highly organized; flexible; is motivated by learning; and is comfortable with taking charge of initiatives and managing them through to completion.
RESPONSIBILITIES:
- Assist the Resourcing Manager and play a pivotal role in the roll out of centralized scheduling. This will include process documentation, setup in the MRI scheduling software tool and training to Project Managers and Consultants
- On-boarding new teams into the centralized scheduling process to ensure a smooth transition
- Setup and on-going maintenance of skills matrices for all PS Consultants
- Regular and ad-hoc reporting around resource capacity, demand and future project requirements
- Schedule project resources (technical, consultancy and training services) administer additions, changes and deletions in the scheduling system
- Monitor, track, and report on professional services cancellations
- Attend team meetings as the operations representative to support professional teams, offer scheduling advice and overall operations best practice
- Creation of new projects once the sales cycle has been completed
- Coordinate activities, requests and approvals between PS and other MRI departments
- Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com
- Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks
- Support and maintenance of Operations departmental processes and procedures
- Expediting quotes, orders and query resolutions from both Project and Account Managers
- Support and train the PS team in the use of OpenAir, Smartsheet’s and JIRA
- Understand key data points in our systems and write ad-hoc reports to analyse data
- Timesheet monitoring, escalation, and reporting
- Assist with regional month-end closing procedures, invoices, and financial reconciliation
- Reporting and liaising with project managers regarding clients aged debt positions
- Handle invoice matching and invoice queries when required in support of the finance team
- Be proactive in carrying out tasks and activities making suggestions for process improvement where possible
REQUIREMENTS:
- Must be a driver, a GREAT communicator and know when to involve people to get tasks completed on time. Meets expected timelines consistently
- Strategic, tactical, and detailed oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction and turnaround times
- Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables)
- Display professionalism and exceptional communication skills to address questions and queries promptly and effectively
- Ability to be analytical, review numbers, gather and present results for business review to help drive process improvement and change
- Clearly demonstrate positive behaviour and attitude which contributes towards achieving and supporting the departmental, company and operational objectives
- Capability to multi-task along with a willingness to learn, develop, accept and adapt to a constant changing environment
- Great organisational and record keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team
- Confidence to accomplish job requirements and positively welcome feedback for continuous improvement
- Experience working in a financial or accounting role, with an understanding of financial statements, accruals, and other accounting concepts
- Prior experience in Professional Services or IT consulting is a plus
- Knowledge of Salesforce.com a plus
- We’re obsessed with making this the best job you’ve ever had!
- We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
- We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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