Job title : Operational Compliance Auditor – Cape Town
Job Location : Western Cape, Cape Town
Deadline : July 26, 2024
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Description
The detail
- Knowledge of operational compliance checks across the sales force to ensure risk alerts are being closed off accurately and within the required SLA.
- Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
- Experienced in support of new agents within the business by conducting audits on their performance.
- Knowledgeable of strategies that ensure compliance results improve by driving key measurables.
- Able to drive contractual obligation by clients which are affiliated to the Compliance rules, regulations and legislations are being adhered to.
- Able to drive compliant behaviour regarding banking and governing bodies requirements. This could include credit card (other affiliated banking ussd. confirmations as designated by the client).
- Able to drive script audit practises and adherence.
- Able to conduct calibration sessions with relevant stakeholders to ensure the educational piece on operational compliance is filtered through.
- Able to conduct audits on training sessions so that gaps identified from a QRC perspective is fed back to the training department and manager.
- Able to make informed rulings on disputes/pushbacks raised by Sales in terms of Quality findings.
- Able to conduct roll outs either in terms of the Compliance guide updates (other compliance related requirements).
- Able to monitor / audit online applications that ensure team leaders are progressing agents accurately.
Requirements
Desirable
- Knowledge of the online app and how it works.
- Experience in working with Sales team leaders regarding performing accurate coaching and support to Sales experts specific to Quality.
- Knowledge of Excel.
- Should understand what Compliance in business is.
- Should be able to communicate in a professional manner.
Are you this person?
- Do you have an enquiring mind and an eye for inaccuracies?
- Are you a person who pays careful attention to detail?
- Are you big on communication and driving improvements?
- Can you conduct and present findings in a platform that is middle and senior management facing?
- Are you proficient in Microsoft office?
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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