Education:

• BCom Degree
• BCom Accountancy Degree (advantages)

Experience:

• 5 years’ experience within a financial services environment, preferably in the Insurance Industry advantage
• Strong reconciliation experience is required.
• Experience in the use of Microsoft Office applications (Word and Excel etc)
• Proficient in MS Office – Advanced Excel

Duties and Responsibilities

Operational Process  

Exits

• Calculation of resignation, retirement, AD vesting and death claim benefits.
• Calculation of Exit Quotes generate letters and quality assure the letters.
• Transferring of balances from Special benefit account and Apportionment accounts to the current accounts
• Processing of Credit Control Journals for each calculation done
• Quality assurance for calculations processed prior to submission of payments.
• Updating of the input file for the transactions to be uploaded on to the system.
• Service Manager to be uploaded with the required Calculation and with relevant notes.
• Resolution to internal and external request within Service level agreement
• Providing support and assistance to team members and manager.

Billings

• Liaising with internal stakeholders to ensure most up to date banking details are linked to the premium paying account.
• Investigating Billings exceptions and Current account credit balances.
• Assist on Deposit, Collection and Rule 15A Workflows
• Assist with Deposit allocation Month end and Mid month
• Providing support and assistance to team members

Accounting

• Reconciling members information on system to the Exit calculation.
• Analysing members’ Current Accounts
• Prepare daily journal files.
• Investigate and reconcile members billing accounts.

Stakeholder management

• Provide support to the broader Life Operations business units.
• Establish, maintain, and build relationships with key stakeholders.
• Liaison function with internal and external department.
• Assist with year-end requirements and audit queries.

Additional Accountabilities

• Respond to queries and investigations within agreed SLA.
• Adherence to process control and service levels agreements.
• Performing other duties assigned from time to time by the manager.