DUTIES/ RESPONSIBILITIES

• Action short notice Inter-Branch Transfers as needed and assist and follow up to ensure timely resolution.
• Work closely with suppliers to align delivery models with business trends.
• Monitor stock thresholds daily and create necessary action plans.
• Assisting in monthly store openings by ensuring they have enough stock, equipment is working optimally and that the procedures are followed.
• Provide support to Ops Managers and RMs with the development and implementation of Success Routines (SR).
• Coordinate RM calendars for synchronisation.
• Escalate issues such as critical low stock and market-affecting shortages to RMs and suppliers on a day-to-day basis.
• Escalate maintenance issues and follow up for resolution.
• Collaborate with multiple departments to align operational needs.
• Respond to tickets logged regarding stockcount discrepancies in stores.
• Conduct in-store audits to determine cause of discrepancies.
• Submit audit reports to RMs and Ops Managers for feedback and closure of the ticket. 
• Facilitate efficiency-driving sessions at stores when necessary.
• Weekly KPI update sessions with RMs and Ops Managers.
• Escalate supplier quality issues weekly, copying relevant stakeholders for resolution.
• Address food cost reports and investigate discrepancies.
• Assist stores with financial errors through system tickets.
• Ensure consistent oversight of the intervention team.

REQUIREMENTS

• Tertiary Business or Internal Audit qualification is preferred.
• Previous experience as a Branch Manager in a QSR chain or at least 3 years experience in QSR operational support. 
• Valid driver’s licence essential.
• Proven experience in inter-departmental collaboration, auditing and experience with ticketing systems is desirable.