Operations Executive – HIV and Oncology Sandton needed at Discovery Limited

Key Purpose:

• To ensure that Area reaches or exceed all their deliverables and to ensure satisfaction on the part of DiscoveryCare with the service offered to them by optimising the area processes and functions.

Key Outputs:

The successful applicant will report to the Head of Discovery Care.

Job responsibilities include among others the following:

• Overseeing the success of the division by liaising with major stakeholders in the business.
• Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
• Owning and chairing key forums with participants at an executive level.
• Constant interaction with highly strategic thinkers and relationship building on an executive business level.
• Developing strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division.
• Provide direction for the division through actively communicating and being a visionary leader.
• Developing and generating appropriate reporting to business in respect of your division.
• Developing and implement annual business, strategic and implementation plans.
• Monitor the implementation of risk management strategies with the Division.
• Keeping abreast with legislative and industry changes and how this affects your business units.
• Analysing and problem solving by identifying key issues and relationships from a base of information.
• Constantly challenging and shaping the status quo.
• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
• To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams.
• To develop an operational strategy for the area based on the Strategic Risk Management strategy and to ensure that the operational strategy is effectively implemented and rolled out in the area.
• To set and manage the budgets of the area and to report monthly on variances.
• To identify areas where efficiencies can be created and to implement plans in order to optimise efficiencies in the area in order to deliver customers a great service and in order to meet all SLAs.
• To build and maintain relations with all DiscoveryCare stakeholders

Competencies:

The successful candidate must demonstrate the following competencies:

Role Specific Behaviours

• Ensures accountability
• Action oriented
• Manages ambiguity
• Attracts top talent
• Business insight
• Collaborates
• Communicates effectively
• Manages complexity
• Manages conflict
• Courage
• Customer focus
• Decision quality
• Develops talent
• Values differences
• Directs work
• Drives engagement
• Financial acumen
• Global perspective
• Cultivates innovation
• Interpersonal savvy
• Builds networks
• Nimble learning
• Organizational savvy
• Persuades
• Plans and aligns
• Being resilient

Resourcefulness

• Drives results
• Demonstrates self-awareness
• Self-development
• Situational adaptability
• Balances stakeholders
• Strategic mindset
• Builds effective teams
• Tech savvy
• Instils trust
• Drives vision and purpose
• Optimizes work processes

Education and Experience:

• Relevant Tertiary Qualification – Business related Degree
• Nursing or Clinical Qualification
• Minimum 5- 7 years’ experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years’ experience within Discovery Health.
• Extensive exposure within the Discovery health environment.
• Proven track record of successful implementation of business process change projects
• 2 years’ experience with managing strategic relationships
• Minimum 1 year project management experience
• Solid experience in relationship building with key players
• Solid experience leading areas of 40+ employees
• Business presentation skills

Knowledge Required:

• Understanding of corporate organizations
• Understanding of Business Processes
• High level of understanding of relationship management
• Healthcare industry knowledge
• Understanding of data and statistics
• High level of computer literacy and MS Office:
• Advanced Excel
• MS Access (Intermediate)
• MS PowerPoint
• Discovery Product knowledge
• High level of understanding of Discovery Health systems

Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver