Description

• Steer Operational Excellence within respective area of responsibility
• Collaborate with all relevant Stakeholder i.e. Process and Product Owners, Line Managers, Agile Masters Operations Managers, Operations Experts etc
• Drive the implementation and enhancement of all required Operations structures and processes, as per client’s IT standards and guidelines
• Drive the formalisation of Operations agreements with Customers
• Drive the improvement in Operations knowledge
• Drive the adherence to the Group IT Operations KPIs
• Drive continuous improvement to Operations quality / maturity
• Manage interdepartmental and customer expectations and stakeholder engagement
• Monitor overall Initiative performance, progress, and risk status
• Recommend and steer risk mitigating plans to Stakeholders
• Relevant reporting on overall Initiative to Stakeholders
• Advocating for best practices in tooling and instrumentation
• Drive the enhancement of change management processes in compliance with the client’s IT standards and guidelines

Minimum Requirements

Qualifications/Experience:

• IT / Business Degree / Diploma / equivalent years of experience
• ITIL Certification advantageous
• Project Management Qualification advantageous
• Scrum Master Qualification advantageous
• 10+ years’ experience as a Project Manager and / or Scrum Master
• 10+ years Operations experience in terms of Processes, KPIs, Quality Management etc

Essential Skills Requirements:

• Extensive experience with DevOps Processes and tools
• Extensive experience with ITIL principles and processes, in particular related to IT Operations
• Extensive experience with Release Management, in complex and production critical environments
• Experience in Agile and waterfall methodologies
• Knowledge and experience with project management principles and methodologies, related to software development
• Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous Skills Requirements:

• Solid working experience of the client’s IT Operations processes, KPIs, deliverables etc