Operations Manager – Hospitality needed at Bidvest Prestige

Overview:

• Bidvest Prestige Hospitality is seeking an experienced Operations Manager to oversee the day-to-day operations of our hospitality services. The Operations Manager will be responsible for ensuring the highest level of service delivery to our clients and customers. The ideal candidate will have a strong background in hospitality management and a proven track record of success in a similar role.

Key Responsibilities:

• Oversee the daily operations of the hospitality services, including managing staff, ensuring quality control, and monitoring customer satisfaction.
• Develop and implement operational strategies to improve efficiency and enhance the overall guest experience.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.
• Manage budgets and financial performance to achieve profitability targets.
• Collaborate with other departments, such as sales and marketing, to drive business growth and development.
• Recruit, train, and supervise staff, motivating them to deliver exceptional service.
• Handle customer complaints and resolve issues in a timely and professional manner.

Qualifications:

• Hospitality Management or a related field.
• Proven experience in a similar role, preferably in the hospitality industry.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of industry trends and best practices.
• Proficiency in Microsoft Office and other relevant software applications.