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Operations Manager – Nelspruit needed at Servest SA

Job title : Operations Manager – Nelspruit

Job Location : Mpumalanga, Nelspruit

Deadline : April 05, 2024

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Minimum Requirements

  • Grade 12 / Clear criminal record
  • 3 to 5 years’ experience in the cleaning industry
  • Clear criminal record / Valid drivers license / Own reliable vehicle;
  • A qualification in Operations/Business Management;
  • MS Office proficient (Outlook / Word / Excel)
  • Good interpersonal skills / A good communicator / Excellent leading and supervising skills
  • The ability to impact positively on productivity through effective team participation and to guide the team on addressing on-going customer service improvement and sound administration procedures.
  • Management of human resources including recruitment, training, coaching, performance management, Staff Welfare and Health and Safety;

Duties & Responsibilities

  • CSI – Customer Service Intelligence
  • Develop and maintain systems to ensure client service level agreement adhered to at all times.
  • Ensure efficient Customer Service Intelligence, that is accurate, real time and valuable information, is provided to the clients.
  • Develop and maintain relationship with client contact person and accounts person.
  • Establish and monitor a cleaning plan for each building in accordance with the service level agreements.
  • Conduct site visits of allocated sites and report on activities, results and recommendations.
  • Manage delivery of cleaning chemicals and consumables to sites. Manage availability and condition of site equipment.
  • Manage the entire start up process of all new contracts to include staff recruitment, induction, work schedules etc.
  • Control and management of Company assets and full knowledge of insurance requirements related thereto.
  • Manage area performance against agreed targets and budgets, and within policies and standards.
  • Manage direct expenses and overheads, and all factors affecting the profitable performance of the area.
  • Achieve monthly non contractual revenue targets; Maintain existing customer base and ensure up selling on existing contracts.
  • Manage all staff reporting to this position so as to effectively recruit, train, evaluate, motivate, delegate and monitor their activities.
  • Manage Industrial relations in area; Manage staff scheduling to include monitoring of time and attendance, leave schedules, overtime etc.
  • Implement cleaner work schedules and evaluate and manage performance.
  • Adhere to company policy and procedures and Servest Group values.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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