Operations Manger | Fidelity Services Group
Job Location : South Africa,
Deadline : January 30, 2026
About the Role
The Operations Manager drives high-RPM security excellence by managing regional field data and ensuring 100% compliance with PSIRA and national safety regulations. Utilizing Salesforce for client orchestration and ServiceNow for incident management, the manager reduces operational risk in integrated security services. Their leadership leverages data-driven diagnostics to optimize resource deployment and ensures the commercial success of the regional security portfolio.
- A vacancy exists for an OPERATIONS MANAGER stationed at our Durban branch office. The position will report to the Branch Manager.
- The main purpose of the position is to ensure the posting of Security Officers, that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Qualifications, experience and other competencies required:
- Matric certificate, Psira Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s License is required.
Key Performance Areas: (Not totally inclusive)
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management.
Other personality attributes
- Good interaction skills
- Communication
- Negotiation skills
- Honest
- Reliable
Career Growth & Education
A degree in Business Management, Risk Management, or Operations is required, alongside senior-level security experience. Career progression leads toward Regional Director or Chief Operating Officer roles within the global security and risk sectors. Pursuing specialized bootcamps in digital economy leadership and obtaining certifications in strategic management provides a pathway to senior leadership in multinational firms.
Salary & Financial Insight
Estimated monthly salaries range from R45,000 to R78,000, plus performance-linked bonuses and car allowances. Strategic financial planning should involve professional wealth management and early enrollment in a diversified retirement annuity to secure a stable financial future.
Interested and Qualified candidates should Click here to Apply Now
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