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Operations Process Administrator – TFG Sports Division – (3 Month Contract) needed at TFG

Job title : Operations Process Administrator – TFG Sports Division – (3 Month Contract)

Job Location : Western Cape,

Deadline : April 07, 2024

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Key Responsibilities:

  • Publish KPI reporting information where it is not automatically delivered
  • Coordinate along with other team members the capturing, assignment and monitoring of resolutions and closures of customer complaints using the CSM system
  • Analyse and report on information obtained from the company’s Customer Experience program
  • Together with other team members, coordinate the maintenance of branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details;
  • Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc – those not covered by Group services
  • Together with other team members, coordinate the ordering for New Store Opening/Enlargement (stationery, hangers, EAS)
  • Support incident reporting process; initiate response activities with correct stakeholders; submit insurance claim details.
  • Compile, Vet, publish & or disseminate communication and instructions to Field & Stores as   required, inclusive of follow up / reporting on instructions given to stores and Field
  • Maintain structure data base on the company’s communication platform (Yoobic) (User profile creation, password resets, etc.).  This will include weekly coms calls with the service provider to improve / maintain service levels / discuss new ideas that could benefit the Division or Group   
  • Communication device (Tablets) support to stores – liaison with store support regarding replacements, new stores devices, additional data requirements, insurance claims for lost /stolen tablets
  • Compile, design and communicate Campaigns / internal competitions. This will include reporting on progress as well as the collating of the information for the payment of the prizes / Incentives
  • With other team members, coordinate the maintenance of the Group Store Development report for the Sports division
  • Maintain records & Follow up on investigations – Assist in obtaining additional information required by the Field Manager for the investigations

Qualifications and Experience:

  • Ideally the individual will have a relevant tertiary commercial qualification
  • The successful incumbent will have 5+ years’ experience in retail operations

Skills:

  • The candidate must have aptitude for digital technology
  • a strong understanding of operational risk.
  • A strong reporting background, with at least 5+ years’ experience as an advanced Excel user.

Behaviours: 

  • Adhering to Standards – Ensures quality and compliance in the delivery of their work
  • Continual Improvement – Actively seeks opportunities to continually improve processes 
  • Decision Making – Analyses complex situations to ensure effective and timely choices 
  • Driving & Persevering 
  • Leading Others – Inspires and guides others to achieve collective goals 
  • Meeting Customer Expectations – Consistently delivers exceptional customer service 
  • Planning & Organising – Uses a structured approach to effectively manage tasks 
  • Relating & Networking

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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