Key Responsibilities:

Report and Dashboard Management:

• Conduct regular health checks on existing dashboards and reports, identifying any inaccuracies or performance issues.
• Coordinate with the Business Intelligence (BI) team (Infotec) and other departments to resolve issues and ensure the accuracy of data.
• Log, track, and communicate the resolution of reporting issues to stakeholders, ensuring that updates are aligned with business needs.
• Maintain a central repository of report/dashboards and associated documentation for easy access and future use.
• Review and adjust OPEX and Capec forecasts for the divisions in line with business requirements; 

New Report Development and Customisation:

• Manage the end-to-end process for creating new standard or custom reports, including gathering requirements, designing mockups, obtaining approvals, and testing in collaboration with stakeholders.
• Facilitate cross-departmental collaboration where necessary (e.g., involving Infotec, Merch, Forensic teams) to ensure the completeness and accuracy of reports.
• Develop training and “How To” guides to support report usage and adoption across the organisation.

Data Insights and Analytics Support: 

• Provide insights from reports, identifying trends, issues, and opportunities that support operational decisions. 
• Lead the preparation of management packs by gathering and compiling monthly data from various capabilities. 
• Assist in post-event analysis for special projects and operational insights (e.g., Black Friday, Peak Seasons). 

User Support and Training: 

• Serve as the first point of contact for users seeking assistance with understanding or interpreting reports and dashboards. 
• Facilitate ROH specialist feedback if SME specific analysis is required on query. 
• Provide training and documentation to enhance user understanding of the tools and drive better decision-making. 
• Engage with users to address common queries and develop targeted training for frequently encountered issues.

Continuous Improvement and Compliance: 

• Drive continuous improvement by assessing the performance of existing reports and identifying opportunities for enhancements. 
• Collaborate with the Retail Operations Consultant and other department leads to update KPI targets and adjust dashboards for special events or operational changes. 
• Ensure that all reporting processes comply with internal data governance and reporting standards. 

Qualifications and Experience:

• A business or retail related degree will be advantageous.
• Minimum of 3-5 years as a Regional Process Manager or similar level Retail experience (advantageous)
• Demonstrated ability to lead and develop high-performing teams within a regional footprint.