Operations Service Quality Analyst.INT ORT.Client Services (Airport Management) needed at Airports Company of South Africa Limited

Key Performance Output

The successful candidate will be reporting to the AGM Commercial and Regional Integration and will be responsible but not limited to the following:

• Provide relevant and specialized support to relevant stakeholders to ensure the achievement of objectives.
• Build, support, and maintain healthy, diverse internal & external relationships to ensure achievement of organizational goals. 
• Manage, monitor and ensure adequate system resource levels.
• Adhere to and ensure adherence to statutory regulations, organisational standard, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.
• Manage SLA with services provider in airport (airlines, government). Manage that work is executed in accordance with contract (time frame, SLA, Scope, quality, budget).
• Manage and track OPEX and CAPEX budget. Manage adherence to all procurement processes.
• Implement and manage people development initiatives such as performance management, succession planning and talent management to ensure team performance meet Required standards.
• Manage the implementation of ad hoc Operational projects within set requirements.
• Compile and submit management reports as required.

  Technical Skills and Experience

The following skills and experience will be required: 

• Bachelor’s Degree (3 years-360 credits) is essential.
• 2-3 years business operational experience is essential.
• 2-3 years airport operations supervisory experience is essential.
• Basic proficiency of MS Office packages.