Operations Specialist needed at Santam Insurance

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Job title : Operations Specialist

Job Location : Gauteng, Johannesburg

Deadline : January 23, 2025

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What will make you successful in this role?

Key responsibilities include:

Finance Support Functions:    

  • Assist in coordinating, compiling and communicating various activities relating to Budgeting activities.
  • Assist in coordinating, compiling and communicating various activities relating to Forecasting activities.
  • Monthly checking and reconciliations in relation to SHA Line of Business reporting.
  • Investigating variances and dealing with queries.
  • Tracking and reporting on Expense variances.
  • Involvement in tracking and remediating issues relating to Credit Control functions impacting Age Analysis and Cancellation Reserve.
  • All of the above will require building and maintaining close relationships and collaboration with our Santam Specialist Finance colleagues.

Project Support Functions:

  • Project Financial and Cost management (accurate budgeting, actuals tracking, forecast projections, monitoring and control of expenses, invoicing, journals, general ledger queries and payments).
  • Create and maintain comprehensive documentation, including project plans, task lists, progress reports, and meeting minutes.
  • Create various dashboards and presentations.
  • Attend demos and meetings relating to Group-driven initiatives and disseminate information to relevant stakeholders as is required.
  • Assist Ops Team in planning, organising, and executing project activities, ensuring adherence to project timelines, objectives, and scope.
  • Understand, translate, and champion the strategic and holistic needs of the business unit.
  • Assist with Change Management requirements and activities as needed.
  • Coordinate testing activities.
  • Schedule and organise meetings and workshops.
  • All of the above will require building and maintaining relationships with our Business Change colleagues.

Other Operational Responsibilities:    

  • Produce and distribute routine and ad-hoc reports to internal and external stakeholders.
  • Assist with any Regulatory, Risk or Governance activities that fall within the Ops Team’s area of responsibility eg. (but not limited to) – incident logging and or tracking, preparing stats for COB reporting, Business Continuity Plans, activities supporting Internal and External audits, Due Diligence requirements and processes.
  • Participate/assist with Data Audits.
  • Support with creation of process flows and SOP’s (Standard Operating Procedures).
  • Assist with any activities relating to VOX (Voice of Experience) surveys.
  • Review and update SHA Operational Directives document. 

General Administration:

  • Arrange and/or attend meetings (internal and/or external) as and when required.
  • Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
  • Attend to the production of general correspondence if and when necessary.
  • Managing set-up and maintenance of MS Teams Groups and Channels.

Qualifications & Experience

  • BCom Accounting or equivalent qualification
  • 3 – 5 years experience in the Insurance Industry
  • Ability to engage at Senior Management level
  • Excellent MS Excel knowledge and Experience (Advanced Level)
  • Power point knowledge and experience (Advanced Level)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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