Operations Support Shift Manager needed at Adcorp Holdings Limited

Job Description:

• The Operational Support Shift Manager is accountable for ensuring employee fill rates are maintained on shift and that all administrative duties are performed in accordance with the Client SLA.
• Management of his Shifts IR and reporting is done in line with client expectations.

Minimum Requirements:

MINIMUM EXPERIENCE:

• Industry experience would be an advantage
• Minimum of 2 years of management experience preferably in a service-related industry
• Exposure to unionized environments would be an advantage
• CCMA Conciliation and Arbitration experience desirable
• Computer literacy (Word, Excel, PowerPoint) with intermediate skills

MINIMUM QUALIFICATION:

• Grade 12
• NQF5/ Diploma or related tertiary qualification preferred

Additional Requirements:

• N/A

Roles and Responsibilities:

• Monitor and project/manage recruitment requirements in liaison with the Operational Support Manager to ensure that orders are filled with the right candidate with the right skill at the right time, in accordance with requirements
• Monitor and manage weekly activity reports from resourcing in terms of quantity (fill rate) and quality (feedback from client and ACMS Operations)
• Monitor and report to Operational Support Manager on positions filled and short-filled
• Monitor and ensure that Operational Support Shift Supervisor conduct quality site inductions where required by clients in accordance with client standard operating procedures by means of conducting random audits
• Ensure that assignee files (Pakkies) comply with ACMS standards by means of conducting regular audits.
• Ensure that ops teams are aware of specific client requirements and service level agreements
• Ensure that client based delivery is in accordance with client SLA, Site SOP’s 
• Drive continuous improvement through collaborating with the Client and ACMS Operations Team

Support the Growth Team with all growth activities:

• Assisting with needs analysis, costings and industry information
• Accountable for effective and efficient Payroll Delivery by providing timeous and accurate information
• Ensure that Service Delivery teams adhere to payroll procedures and deadlines
• Responsible for ensuring first time accuracy of payroll with no necessity for credit notes and adjustments by utilising the monthly payroll error reports
• Attend to escalated payroll queries.
• Invoicing and Debtors
• Support on-time and accurate invoice delivery to clients
• Reporting to Regional Operational Support Manager on full spectrum of responsibilities including contract specific figures or as per requirements

Support and assist with all Labour Relations (LR) activities:

• Chair disciplinary enquiries
• Preparation for CCMA cases
• Monitor and report on Site LR activities on a monthly basis
• Escalate potential labour risks to Regional Operational Support Manager
• Keep up to date with all labour legislation, council agreements, wage determinations and latest trends in the industry
• Ensure harmonious labour relations on client sites by liaising with relevant union officials and shop stewards as required
• Ensure team compliance with Labour Relations recording keeping and standard operating procedures and ensure all LR actions, processes and supporting documentation is uploaded onto the operating system.
• Management of timekeeping, Late coming, End of shift
• Management of absenteeism and sick leave abuse
• Provide forecasts for Regional Operational Support Manager when required;
• Annual leave, Sick leave and Family Responsibility leave Management
• Sundry billings

Monitor and Manage Site Costs in accordance to ACMS Budget:

• PPE, transport, medical and training costs per assignee per site and conduct random audits.
• Establish and maintain relationships with key client management/ACMS Operations Management
• Ensure weekly Operations meetings is attended
• Resolve escalated queries with client or further escalate to Line Manager if necessary
• Establish and maintain relationships with key client management/ACMS Operations Management
• Ensure weekly Operations meetings is attended
• Resolve escalated queries with client or further escalate to Line Manager if necessary
• Responsible for establishing a positive work environment that results in a committed, motivated, productive team and optimal retention of people
• Drive transformation within team ensuring recruitment of high calibre people
• Daily management and coaching of direct report
• Ensure team adherence to all HR policies, processes and SOPs
• Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee
• Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in team
• Ensure that team is staffed with high calibre staff to drive the day to day operations and service delivery on client Sites
• Timeous submission of expense claims, payroll inputs and all related documentation to Line Manager monthly/weekly as per deadlines.

End Date: July 25, 2025