Job Description    

• A well-known Coffee equipment company is looking for a Operations/Workshop Manager who would be responsible for overseeing the maintenance, repair, and efficient operation of coffee machinery and equipment.
• This role ensures that all equipment functions optimally, supporting the company’s service quality and customer satisfaction.

Key Responsibilities:

Workshop & Operations Management:

• Oversee the repair, servicing, and maintenance of coffee machines and related equipment.
• Implement and maintain a preventive maintenance schedule to reduce equipment downtime.
• Ensure that all work carried out in the workshop meets company standards and client expectations.
• Maintain a clean, organized, and safe workshop environment.
• Troubleshoot technical issues and assist in complex repairs when required.

Team Management & Development:

• Supervise a team of technicians, service engineers, and support staff.
• Conduct training and upskilling of team members on equipment maintenance, repair techniques, and safety procedures.
• Assign and track jobs, ensuring timely completion and quality control.
• Conduct performance evaluations and provide feedback to team members.

Customer & Technical Support:

• Collaborate with the customer service team to handle service requests and customer inquiries.
• Provide technical advice and support to clients, including troubleshooting and after-sales service.
• Ensure timely response to emergency breakdowns and service calls.

Inventory & Procurement Management:

• Maintain an optimal stock level of spare parts, tools, and consumables.
• Source and order necessary parts, ensuring cost efficiency and quality.
• Work with suppliers and vendors to negotiate pricing and service agreements.

Compliance & Safety:

• Ensure all workshop operations comply with health and safety regulations.
• Keep up to date with industry standards and best practices for equipment maintenance.
• Ensure all team members adhere to workplace safety protocols.

Inherent Requirements    
Education & Experience Requirements:

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or a related field (Advantage).
• Minimum 3-5 years of experience in equipment maintenance, MUST be in the coffee or foodservice industry.
• Previous workshop management or operations experience is essential.
• Experience in technical training and team leadership.
• Proficiency in using workshop management software or CRM systems.

Key Skills & Competencies:

• MUST HAVE Strong technical knowledge of coffee equipment (espresso machines, grinders, brewers, etc.).
• MUST HAVE a stable work track record.
• Leadership and team management skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work under pressure and manage multiple tasks effectively.
• Strong organizational and time management skills.
• Good communication and customer service skills.
• Familiarity with inventory and procurement processes.
• Knowledge of health and safety regulations in a workshop environment.