Job Purpose

• To be responsible for managing multiple sites and staff, development and implementation of building and infrastructure maintenance plans and provision of services.
• To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) AND 5 – 7 years’ experience in a similar environment, of which 1 year at a supervisory level.
• Senior Certificate (NQF 4) AND 10 years related experience, of which 1 year at a supervisory level.

Minimum Functional Requirements

Job Outputs:

Process

• Be observant and engage in possible violations of procedures and standards of conduct and escalate where necessary.
• Plan, coordinate, and arrange all logistics and arrangements associated with assets between buildings and/or offices.
• Identify and resolve queries and problems timeously, apply known solutions in line with the guidelines provided, and escalate unresolved problems.
• Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Develop and maintain productive working relationships with peers, SARS role players, and third parties to achieve predefined objectives.
• Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
• Report maintenance matters, including the building, premises, and any equipment located on the property, to the Maintenance Manager via the Regional FM Manager.
• Identify and direct facilities-related problems to the Property Department for resolution and provide needed support to resolve them.
• Develop, champion, and implement a facility management program including preventative maintenance and lifecycle requirements.
• Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. HAVC, fire and lightning protection, etc.
• Ensure compliance with health and safety and environmental regulations, standards, and industry codes including local by-laws.
• Manage and maintain control of projects undertaken within Corporate Real Estate in the area of responsibility.
• Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
• Manage outsourced third-party facility management service providers brought in under contract (e.g. cleaning, pest control, landscaping, maintenance service providers, etc.).
• Involve and contribute to the management of operational costs.
• Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
• Develop and manage building and infrastructure maintenance services and contracts and manage life cycle maintenance programs.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for areas of accountability.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Link and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs, and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
• Implement resource plans in line with delivery and performance objectives, on budget, and in partnership with specialised areas.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies, and mandates are clearly understood and complied with.
• Ensure the development, alignment, and implementation of end-to-end processes within the area of accountability for continued process improvement.
• Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
• Apply discretion and judgment to diagnose symptoms, causes, and effects and to make decisions to overcome problems and provide solutions.
• Frequently report on the progress of the unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.