Order Handler & Logisitcs Coordinator needed at Alfa Laval

• The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.

Key Tasks:

• Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
• Place orders to internal factories and external suppliers.
• Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling process.
• Handle Import, export documentations and logistics requirements.
• Order backlog and goods movement inventory follow up.
• Timely Invoicing once delivery obligations are met.
• Ensure customer is always informed on the order status and respond to customer queries promptly.
• Ensure compliance to standard business processes throughout order execution process.
• Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stake holders within and outside the organization
• Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.
• Owner of internal compliance process Reviewing customer’s Purchase order and our offer to check and find if any gap or non-compliance.
• Being the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.
• Updating BU managers about order status on monthly basis and highlighting issues like -payments and delays and to customer as well.
• Invoicing and submission of supporting documents as per PO requirements
• Handling Logistics / order administration – Review and finalization of shipping documents.
• Preparation and submission of Letter of credit documents.

Who you are: 

• You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
• You are a solution-driven, task and result-oriented person with a strong customer mindset.
• A focus on continuous improvement is in your DNA.
• Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
• Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.

Workplace & Hierarchy

• The position is based in South Africa Johannesburg reports to the Team Leader,
• Customer Excellence, Marine Division, MEA Region.

Competencies/ Profile

• Strong customer service orientation and sense of urgency
• Savvy in using digital tools and data interpretation
• Self-Organized.
• Good communication and interpersonal skills; ability to express ideas clearly both in written and verbal formats.
• Organized, methodical and ability to solve problems.
• Proactive and has courage to deliver good or bad news.
• Knowledge of order management, order execution & document control.
• Strong attention to detail and follow-up skillset.
• Good Experience in ERP
• Commercial /Incoterms knowledge.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability and open to learn new things and adaptive to new requirements.
• Ability to work as part of a team.
• Strong working knowledge of Microsoft Office and Email systems, specifically strong excel skills.

Qualifications & experience:

• A Bachelor’s degree.
• The ideal candidate will have minimum 2 years of experience in a similar role or in industrial equipment manufacturing company.