Job Description

• The Learnership is a structured work-based program, affording unemployed youth work experience in our company. This program gives unemployed youth workplace experience or an opportunity to practice the work skills in order to assist them in the future with their chosen occupations.
• The successful applicants will enter into a fixed term Learnership agreement (not an employment contract) with the company and receive a stipend of R12 000. This is a learning opportunity for unemployed youth that has a passion for call centre and would like to gain experience in order to pursue a career in the Financial and Insurance industry.

Working Hours

You will be required to work the following shifts based on a pre-determined roster:

• Friday to Monday (9 hours)
• Saturdays (8 hours)
• Sundays (5 hours)
• You will get 2 week days off (This will either be Tuesday, Wednesday or Thursdays) 
• 1 day out of the week will be dedicated to Full Qualifications training on-site.

Public Holidays

• You will be required to work a full day during South African Public holiday if you are scheduled on the day, unless it’s a public holiday in the UK.

Competencies

The successful individual would need to demonstrate the below listed competencies at an advanced level:

• Very strong interpersonal skills and the ability to build relationships
• Takes initiative
• Engages professionally
• Adapts and responds positively to change
• The ability to multitask and handle stress
• Communication skills
• Self-motivated with a desire to learn

Qualifications

• Matric
• Computer Literate (MS Office)
• No work experience required

Take note to qualify for an INSETA Learnership program you need to

• Be a South African citizen
• Not previously on a Learnership with INSETA
• Be between the ages of 18 & 35
• Unemployed in the last 6 months