Outbound & Inbound Sales Voice Logging Agent needed at Fidelity Services Group
Job title : Outbound & Inbound Sales Voice Logging Agent
Job Location : Gauteng, Krugersdorp
Deadline : April 26, 2024
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Duties & Responsibilities:
- Selling multiple Fidelity ADT products and dialling various lead lists “cold calling”
- Manage large amounts of outbound calls in a timely manner
- Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette etc.
- Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
- Achieving daily Talk time & Number of Dials per day
- Capturing large amounts of manual applications/sales in a timely manner
- Verifying details and product with all applicants
- Accurate scheduling of fitments/appointments
- Liaising with clients via e-mail and phone
- Achieving a minimum QA (Compliance & Quality Assurance)
- Adherence to both Outbound/Inbound call centre “scripts
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
Minimum qualifications and experience:
- Matric / Grade 12
- 5 years+ experience in a Sales Outbound/Inbound call centre (telematics experience compulsory),
- Proven track record of an Outbound/Inbound Sales Call Centre position
- Must be flexible to work/be available on weekends and after hours if necessary.
- 1 Saturday per month is compulsory.
Attributes:
- Target Driven
- Ability to multi-task, set priorities and manage time effectively
- Strong Computer literacy
- Attention to detail
- Ability to manage relationships between and within different departments
- Ability to work under pressure and under stressful conditions.
- Team Player: Working with others independently to attain both individual and team objectives/targets
- Effective written communications skills / Good spelling and grammar skills
- Proficient typing and excellent proofreading skills
- Time management skills
- Punctual
- Self-motivated
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now