Outbound Manager needed at takealot.com

Your responsibilities may include:

• Overall management and coordination of all warehousing function in the Outbound area.
• Outbound operations will include Inventory management, picking, packing, staging and handover/dispatching of stock.
• Ensuring returned damaged stock is processed and ready for collection on time and in full
• Introduce and maintain daily productivity metrics to ensure that staff structures are running efficiently
• Collaborate with other departments to coordinate outbound activities and ensure timely delivery of goods to customers. 
• Process and operational improvements within the return to supplier function
• Strategic reviews of departmental KPIs and SLAs
• Daily, weekly & monthly commercial reporting management
• Liaise with and work with other departments.
• Optimizing all workflow activities within the different stakeholders and departments.
• Collaborate with line managers to identify staff training and development needs for improved performance.
• Demonstrate, train, and enforce Operational “Best Practices”
• Assist in the coaching of staff towards meeting and exceeding performance expectations for quantity, quality, timeliness, and efficiency
• Identify areas that need the most improvement and report to GM Operations for quality and performance enhancement.
• Manage performance with all staff within the department 
• Train and support the understanding of operational KPIs
• Work on ad hoc projects and events.
• Preparation of management reports
• Collaborate with project and operations managers

Qualifications and attributes: 

• Tertiary qualification / Diploma preferred in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce Preferred
• 3 – 5 years field experience in operations
• Experience in the management of stock
• Strong People management
• Full understanding of a WMS, application, troubleshooting, and reporting dashboards
• Minimum 3 years’ experience in management role in operations

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is forthright but respectful
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• is SMART, has INTEGRITY and is HARDWORKING