Job Summary:

• We are seeking a dynamic and motivated Outbound Telesales Agent to join our team. The role entails the agent being responsible for making outbound dials to prospective customers, troubleshooting barriers to adoption whilst solution selling, and promoting our clients’ products and services. This role offers a competitive salary along with commission-based earning incentives, providing opportunity for both strong earning and career progression.

Key Responsibilities:

• Conduct outbound dials and calls potential customers to promote the services of our clients
• Meet or exceed weekly and monthly sales and performance targets.
• Update the CRM routinely, to ensure that all records are recorded appropriately and in line with company SOP’s.
• Identify sales opportunities and effectively communicate the benefits of our clients’ offerings.
• Build and maintain strong customer relationships to ensure customer satisfaction and retention.
• Collaborate with internal stakeholders to upskill through training, practical role play and product information sessions.

Requirements

Requirements for role:

• Minimum of two years of previous outbound dialling experience in telesales or customer service is required.
• Matric Needed
• Full Fibre Internet Connection of 20mbps or more
• No criminal record
• Experience with outbound CRM systems is essential
• A track record of meeting or exceeding targets previously required
• Work from home set up essential
• Headset and working video camera essential for team meetings
• UPS / Inverter required for Loadshedding