Partner Account Manager needed at Rain South Africa
Cape Town, Western Cape Full Time Accounting / Financial Services
Job title : Partner Account Manager
Job Location : Western Cape, Cape Town
Deadline : May 12, 2024
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The Network Operations team is seeking a highly skilled and experienced Partner Account Manager in our Partner Management Team. The Partner Account Manager, responsible for managing the relationship with one of our key partners, will serve as a trusted advisor to both internal stakeholders and our key partner, helping to navigate challenges, resolve conflicts, and capitalise on growth opportunities.
Key Responsibilities:
- Act as the primary point of contact for partners, managing all aspects of the partnership including technical support, service requests, and commercial agreements.
- Collaborate with internal engineering teams to address partner requests, ensure timely resolution of technical issues, and coordinate service enhancements or upgrades.
- Negotiate and manage commercial agreements with partners, including contract negotiations, pricing discussions, invoicing and billing arrangements.
- Monitor partner performance and ensure adherence to service level agreements (SLAs) and quality of service (QoS) standards.
- Handle escalations and resolve disputes in a timely and professional manner, balancing the interests of both parties.
Requirements:
- Strong interpersonal skills with the ability to build rapport and establish trust with partners.
- Strategic thinker with a proactive approach to identifying opportunities and mitigating risks.
- Detail-oriented with a focus on delivering high-quality results.
- Ability to work collaboratively across cross-functional teams and influence without direct authority.
- Adaptability and resilience in navigating changing business environments.
- Strong business acumen with a customer-centric mindset.
- Ability to converse in Mandarin is desirable.
Qualifications & Skills:
- 3–5 years of relevant experience in the Telecommunications sector.
- Proven ability in client relationship management.
- Strong skills in negotiation, planning, time management, and interpersonal communication.
- Ability to work effectively in a fast-paced, diverse cultural environment, demonstrating a proactive and ownership-driven approach.
Personal Attributes:
- Proactive and results-driven.
- Collaborative team player.
- Adaptable and able to handle ambiguity.
- Strong leadership skills.
- Detail-oriented and focused on accuracy.
- Excellent decision-making and critical-thinking abilities.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- This job has expired!
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