Profile

• To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Responsibilities:

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by:
• Selling of aftermarket forklift services, which includes Service and repairs.
• Selling of PMA and FMA contracts to Increase our Units in operation ratio.
• Selling of Load testing and Driver training.
• Selling of Engineering and Spraybooth work.
• Inform and resolve customers’ questions about products, prices, availability, product uses.
• Quotes to be done in conjunction with the technical team and Quotation clerk.
• Overall responsibility to meet growth / market share increase objectives; responsible to analyze, prepare and successfully implement strategy to target and convert new business accounts.
• Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the client’s business and unique needs and challenges (drive customer service excellence, ensure good communication with customers .)
• Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
• Preparation and presentation of reports as and when required.
• Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
• Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
• Participative responsibility to grow department in line with company requirements.
• Participation in team/department meetings and development/training initiatives to ensure that the aftermarket team functions as an efficient resource for the company.
• Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance).
• Ability to develop and implement operational innovation.

Education level

• A-levels or High School Diploma

Experience level

• 4 to 6 years