Job Description

The Parts Manager will be responsible for the following:

• To ensure the highest degree of customer satisfaction.
• To maintain an agreed profit margin and return on investment
• To actively seek to maintain / achieve an acceptable market share
• To maintain a satisfactory parts service to other dealership departments
• To sell the maximum amount of parts to trade and retail customers
• Please note that preference will be given to Employment Equity candidates in line with the Companies transformation targets.

Specific Role Responsibilities

Responsibilities:

• Interview, select and hire required staff according to Company policy
• Staff- to establish and maintain adequately trained staff needed to achieve agreed objectives
• Responsible for performance management and maintenance of discipline of staff
• Training – to maintain training standards and to ensure that customer relations training is particularly effective
• To keep all staff updated on changes to existing models and on newly introduced models, exchange units and accessories
• Administration – to ensure all transactions are correctly recorded and information passed on to other departments
• To ensure that stock levels are promptly and accurately updated To monitor customer credit facilities
• To ensure payment for goods supplied is collected timeously
• To ensure that a concise record of cash deposits held is kept
• Deposits to be taken on specially ordered parts of 100% of retail price and on fast-moving parts of 50%
• To ensure that remittances for payments received are sent through to the Admin department timeously
• Communication – to maintain direct liaison with manufacturers, suppliers and major customers
• Monitor and authorise all credit notes daily and take action as required
• Perpetual parts stock takes must be performed daily by yourself and correct records kept and any variance to be updated on the system immediately
• To make a contribution to the dealership’s annual marketing plan
• Finance – to operate within purchasing budget
• To report any suppliers’ major price changes to Dealer Principal and Finance Accountant
• To ensure that the department operates within overall department budget
• To ensure the highest level of customer satisfaction at all times
• To achieve and maintain sales according to targeted requirements
• To ensure and maintain a satisfactory parts service to all other departments within the dealership
• To maximize all sales to the retail and trade customers and ensure that a high market share is attained
• To maintain agreed profit margins and adhere to company policy with regards to discounting structure
• To maintain the invoicing policy of the company
• To ensure that company standards are met with regard to stock ordering procedures
• To ensure that your departments banking is done daily
• To ensure that daily banking sheets are balanced and reported correctly
• To ensure the cleanliness and tidiness of the parts department at all times
• To ensure the security of the parts department at all times
• Ensure new vehicle department informed of changes in spec / new accessories
• Ensure that dead stock returns are carried out in accordance with Company policy A minimum of 2 x annual wall-to-wall stock takes are required

Qualifications and Experience

• 2-3 years experience in same or similar role
• Minimum 3 years experience in the motor industry
• Matric/Equivalent
• Tertiary Qualification (pref)

Skills and Personal Attributes

• Over years experience in Parts Sales
• 2-3 years experience in Management