An exciting vacancy exists at King Phalo Airport for an experienced Passenger Information Agent within the Operations Management division.

Key Performance Outputs

The successful candidate, reporting to Supervisor Passenger Services, will be responsible for the following:

•  Proactively identify, resolve and escalate customers’ needs as and when required.
•  Announce flights information,
•  Participate in customer care projects and initiatives as and when required.
•  Provide support to relevant stakeholders to ensure achievement of objectives.
•  Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals.
•  Capture information for trending purposes.
•  Identify and escalate any system related errors.
•  Escalate repeated Operational non-compliance.

Technical Skills and Experience

 The following skills and experience or the equivalent of such, will be required:

•  Grade 12.
•  1-3 years Operational experience is recommended.

 Competencies

•  Problem Solving.
•  Archiver.
•  Diplomatic.
•  Good verbal communication skills.
•  Manages conflict.
•  Plans work.