Key job responsibilities

• Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences.
• Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24×7 across banks, partners, merchants and improve the same through operational excellence. Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.
• A solid background in business operations and a technical background is essential for your success in this position. Must apply the technical skills to automate data extraction and metrics calculation to reduce manual intervention. You should be passionate about problem solving, managing relationships, and metric development enabling management to make breakthrough decisions and delight our customers.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor’s degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules