Main Responsibilities:

• Act as contact for spare parts quotations, orders, deliveries and non conformities.
• Act as a link between customer and the various departments involved in the spare parts delivery process.
• Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements.
• Ensure highest level of quality and response time for quotes and orders.
• Ensure quality of spare parts sales documents.
• Ensure correct customer master data and handling instructions are used when processing quotations and orders.
• Actively follow up quotes with customers before they expire providing feedback to sales teams.
• Actively follow-up the order book.
• Liaise with Sales about the content and terms of the offerings.
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
• Follow up with supply chain of parts deliveries according to agreed process.
• Maintain and develop knowledge of customer specific solutions and needs.
• Use internal network within the expertise to escalate issues that may arise within the expertise.
• Reports to PCM Team Leader in Senegal.

You will shine in this role when you have

• Relevant Associates degree or higher or Supply Chain/Logistics degree.
• 2-5 years of experience in supply chain management, logistics or a related field.
• Strong Communication and Customer service skills
• Teamwork skills and Cultural knowledge
• Motivated to learn and grow professionally
• Workplace ICT equipment and applications; SAP knowledge preferable
• Fluency in English language is must
• French language skills are an asset.