Key Performance Areas

Quality Systems Applications and Compliance Management

• Establishment, implementation and maintenance of IMS documents (as per ISO 9001:2015).
• Schedule and conduct internal audits and job observations / self-assessments of operational tasks to ensure compliance to license and operational requirements.
• Schedule and conduct external audits on e.g. suppliers and/or customers.
• Maintaining status lists for NCR’s, PAR’s, CAR’s and ensure that the department’s documents status list is maintained.
• Registering and handling of customer complaints and customer satisfaction feedback (surveys)
• Control of documents and records in section.
• Plan and perform management review meetings at least annually.

Quality Systems / Integrated Management System

• Compile and update Risk register and involved in verifying the Performance monitoring for the section
• Involved in reporting: Monthly and quarterly reports for the section
• Compile and regularly update Action Plans for Inspections and Audits, management review meetings, IMS objectives and facility specific action plans.
• Review of integrated management system documents and other QA support documents (e.g.
• Review of IMS policy, IMS objectives, etc.)
• Schedule training and awareness on quality / IMS related SHEQ-INS-XXXX series of documents.
• Training and examining of support staff in Works Instructions as to competency level.

Non-Conformances / Events

• Management of non-conformances and events / incidents by:
  • Coordinating investigation meetings and preparing investigation and close-out reports
  • Register all non-conformances / events, and follow up and close-out of all open non-conformances / events
  • Register all PARs and CARs, and follow up and close out reports
  • Maintaining status lists for NCR’s, PAR’s, CAR’s and ensure that the department’s documents status list is maintained.

Surveillance

• Perform quality activities as prescribed in the facility specific QA system (I.e. surveillances, acceptance verifications, etc.); and
• Perform surveillances on the various processes and operations in the section.
• Perform routine sample based surveillance of records.
• Assist facilities to resolve issues if non-compliance to statutory and regulatory requirements has been detected which can endanger the lives of personnel and the environment.
• Facility specific Ad-hoc tasks and / or operational support.
• Conduct and Maintain effective Management Reviews Meetings with tracking and verification of action plans.
• Perform pre-shipment verification for each shipment, and ensure compliance.
• Involved in verifying the Performance monitoring / involved in verifying performance progress reported during execution of projects listed on the annual plan of action for the section.

Job Requirements

 Key Knowledge & Skills

• Knowledge in ISO 9001 : 2015
• Knowledge of applicable SHEQ legislation, regulation and standards
• Technical background of processes and systems within the department
• Good report writing and record keeping skills
• Communication skills and conflict management

Requirements

Minimum Qualifications and Experience:

Education:

• National Diploma (in Total Quality Management/ Analytical Chemistry/ Chemistry)

OR

• Preferably a Tertiary technical qualification.
• Quality Assurance / Quality qualification will be an added advantage
• ISO 9001 Lead Audit, Implementation and Internal Audit certification will be an added advantage

Experience: 

• 2 years minimum with Quality Management & Assurance experience (minimum 2 year) in developing and implementing Quality Management Systems.
• 2 years of systems implementation and auditing experience will be an added advantage.