Minimum Requirements:

• Clear criminal record
• Grade 12 certificate or equivalent
• Higher qualification in office administration/public relations is advantageous
• Computer literate and proficiency in Microsoft Word, Excel, PowerPoint and Outlook
• At least 2 years’ administration experience
• Excellent verbal and written communication skills
• Driver’s license is advantageous
• Willing to work extended hours on request
• Ability to work under pressure and meet strict deadlines

Key Performance Areas (not totally inclusive):

• Performing administrative tasks
• Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
• Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required
• Handling requests and queries appropriately
• Assistance with preparing, maintaining, updating and filing of various branch reports
• Coordinating meetings and taking meeting minutes
• Diary management, scheduling appointments and events, running errands
• Arrange access, screen and receive any visitors to the Branch Managers office, ensuring visitors are comfortable and refreshed
• Ordering, collecting and issuing of uniform
• Assisting with general office enquiries and office tasks as required by Branch Manager
• Act as the liaison between the executive and clients, team members, and other stakeholders
• Strong interpersonal skills and the ability to build relationships with various stakeholders
• Flexibility to adapt to changing priorities