Job Purpose

• To provide operational support to management by planning; coordinating and managing administrative business activities in order to assist management to fulfil its mandate for Nedbank.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Deliver and manage projects (engagement activation initiatives; staff surveys and other projects as required by business) againt employee engagement strategy and by adhering to project guidelines regarding agreed timelines; cost and risk.
• Coordinate project changes through stakeholder engagement.
• Maintain the standard of written Nedbank Human Resources communications by ensuring compliance to employee value proposition; employer branding requirements; alignment to audience and supports to project deliverables to advise on required changes.
• Source service providers by complying to procurement process.
• Mitigate risk by estimating probability and impact of risks and by developoing and implementing actions to counter threat of risk.
• Identify and resolve work obstacles by tracking and monitoring progress against project plans.
• Support the evolution of Nedbank’s culture and climate needs by conducting research in employee engagement and culture surveys regarding best practices and industry trends .
• Investigate enhancements to systems; products and projects (e.g. employee surveys; HR Communications) for process improvement by conducting needs analysis.
• Determine and prioritise cluster engagement interventions through collaboration with Communication and Organisational Development Business Partners.
• Ensure stakeholders needs are understood and met by determining the communications needs of internal and external stakeholders through consultation and engagement.
• Keep stakeholders informed by drafting Nedbank Human Resources communications related to Employee engagement and Culture projects Provide delivery support to vendors by tracking their delivery and recommending changes against quality; cost; professional ethical standards and timelines .
• Develop project plans for culture and engagement projects by identifying scope; schedules; budgets and approaches.
• Execute project plans by monitoring cost; time and quality of Project Execution Plan and by taking corrective action to meet goals.
• Provide advise and support to business regarding Employee Engagement and Communicationthrough engagement with internal stakeholders.
• Provide advice to stakeholders by analysing return on investment for systems; product and projects.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

• Secretarial Diploma , Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• 5 years secretarial experience in a corporate or client service environment.