About the job
Key Responsibilities:

• Schedule Management: Plan and manage the Group Leader’s appointment schedule, including meetings, conferences, teleconferences, and travel arrangements.
• Guest Relations: Greet and assist guests and customers in person (when needed) or on the phone, directing inquiries appropriately.
• Documentation: Type, compile, and prepare reports, presentations, and correspondence; manage databases, filing systems, and administrative procedures.
• Communication: Act as the first point of contact, handling correspondence and phone calls.
• Record Keeping: Develop and maintain filing and retrieval systems; record meeting discussions.
• Project Management: Set up clients and projects, manage initial project inquiries, and drive proposal procedures.
• Market Research: Assist with market research and manage digital assets.
• Compliance: Ensure thorough knowledge and compliance with all procedures and standards.
• Personal Assistance: Attend to personal matters for the Group Leader, including coordinating diaries with family, managing properties, ordering lunches, and handling expenses.
• Occasional: Occasionally transporting children to and from school.
• Additional Support: Provide timesheet management, reception relief, and miscellaneous tasks as required.

Essential Skills and Criteria:

• Valid Driver’s License
• Own vehicle for daily/weekly errands
• Based in Cape Town
• Exceptional accuracy and attention to detail
• Discretion and confidentiality
• Fluent in written and spoken English with strong spelling, grammar, and proofreading skills
• Tech-savvy with excellent knowledge of Microsoft Office Suite
• Ability to remain calm, multitask, and work under deadline-driven pressure
• Excellent organizational and relationship-building skills
• Minute-taking and touch typing skills
• Ability to manage sensitive information and work independently
• Prior Au-pair experience and a fondness for young children are advantageous
• Willingness to occasionally work additional hours, including weekends
• Proactive, detail-oriented, and enjoy working in a dynamic environment