Personal Shopper (Rosebank) needed at OneCart

Job Description:

As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours.

To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, together with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.

Duties and Responsibilities:

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
• Supporting customers by fulfilling placed orders and making payments in person
• Responding promptly and effectively to customers’ complaints and requests
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products
• Reporting customer issues, supply shortages, and inferior products to Management immediately
• Engaging with customers and ensuring any special instructions given by the customer are followed
• Ensuring that orders are accurately selected, scanned, and packed
• Assisting with order collection, packaging, loading, and payment, where required
• Keeping track of product offerings and availability
• Collaborating with store departments to ensure efficient service delivery
• Consistently managing own priorities to achieve all deliverables
• Following any lawful and reasonable instructions from your supervisor
• Acting as part of the team and always assisting other members of the team in achieving common goals
• Consistently living and being an example of the Company’s values

Job Requirements:

• Matric
• Must be based in the area or closer
• Must be fluent in English
• Must be able to type in full sentences