THE PURPOSE OF THE PRODUCT INTRODUCTION ENGINEERING TECHNICIAN ROLE IS TO:

• Troubleshooting of Alstom products at customer site in order to ensure their availability.  Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

THE MAIN RESPONSIBILITY WILL BE:

 Effective performance of Troubleshooting, repairs, Field modifications and testing activities

• Gather Industrial requirements Engineering has to comply with, during product specification and design. Explain them to Engineering.
• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities through TCMS data analysis and physical inspections
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Execute test & troubleshooting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Adhere to all Fleet Maintenance and Product Introduction processes, procedures and relevant SOP’s during the performance of work activity and presence on work sites.
• Support / execute Implementation of Field Modifications and repairs as needed
• Support specific technical investigations by Engineering or internal/external Suppliers to improve reliability, availability and general performance of the 23E locomotive fleet
• Identify and recommends preventative and corrective actions
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting team to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Instructs and directs contractors in facilitating repairs if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Perform fleet check to ensure quality when required
• Contribute to Return of Experience

Compliance and adherence to Environment, Health, Safety and Quality rules, procedures and policies at all times.

• Complete industrial documentation: industrial data sheets, IMFU (Industrial Maturity Follow-Up)
• Ensure that all quality standards are always met
• Follow depot/site procedures and instructions, both from the Company and from the customer
• Ensure that quality standards of components are met 
• Implement 8D Practices and PPS Practices as and when required
• Ensure Zero outstanding NCR’s 
• Locomotive Configuration – Ensure serialized numbers are logged in MAXIMO / GSI
• I-Forms – Attend to I-Forms; Raise product related Issues; Report Incidents and Complete Actions 
• Comply with all safety related training and ensure up to date certifications as required i.e. working at heights
• Report any and all safety concerns as per Company procedure
• Collaborate with EHS and Quality teams to ensure we put safety first and maintain first class quality

Accurate and up to date Reporting and Data management

• Initiate work through Maximo, update, and close work orders on Maximo /GSI
• Ensure that test documentation are filled out and placed in  data file
• Ensure that accurate reporting of work performed are done on MAXIMO / GSI. 
• Ensure accurate and comprehensive reporting after testing activities
• Ensure that routine testing and type testing documents are completed
• Ensure comprehensive and accurate failure reporting are done
• Ensure proper record keeping
• Support the Commissioning Engineer with reporting where required

Model the AIR values of the Company and always act ethically and compliant

•  Continually model Alstoms AIR values
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Make an effort to stay relevant and up-to-date with legislation, new developments, product knowledge, policies and procedures etc
• Take ownership and accountability for tasks and activities as well as demonstrate effective self-management
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Continually share and communicate learnings
• Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
• Comply with Alstoms Ethics and Compliance procedure
• Complete performance management assessment
• Take ownership of own development and comply with any mandatory learnings instructed by the Company
• Always put safety first

THE PREFERRED CANDIDATE WILL MEET THE FOLLOWING REQUIREMENTS:  

• B.Tech  Engineer (Electrical / Electromechanical)
• Minimum 10 years working experience (at this level) in a electrical/electronic/pneumatic testing environment
• Environment, Health and Safety knowledge/exposure
• Hands on Test & Commissioning, fault finding & repair experience
• Working experience in Mechanical and Electrical Fault-finding 
• Experience in analytical fault reporting and report writing
• Ability to read and understand drawings and schematics
• Experience in Industrial activities related to Electrical, Control, onboard communications & network systems within process industry, railways or factory automation
• Railway industry knowledge will be an advantage