KEY RESPOSIBILITIES:

Client Instruction Management:

• Receive and log client instructions regarding product storage, handling, and dispatch.
• Verify and clarify client requirements with the Planning Manager when necessary.
• Ensure that instructions are accurately conveyed to relevant internal departments.  All instructions must also be captured on the WMS system.

Operational Coordination:

• Schedule inbound and outbound shipments in alignment with client needs and operational capacity.
• Coordinate with the Operations team to ensure timely execution of storage, inspections and dispatch activities.
• Input all required tasks on the WMS system.
• Arrange inspection activities with the relevant authorities.
• Monitor the progress of daily tasks and escalate issues to the Planning Manager as needed.

Documentation and Reporting:

• Maintain accurate records of product movement, including receipts, dispatches, and inventory updates.
• Prepare and distribute operational schedules and updates to relevant stakeholders.
• Generate reports on daily throughput, inventory levels, and order status for the Planning Manager.

Communication:

• Act as a point of contact for clients regarding order status and updates.
• Provide clear and timely communication between clients, the Planning Manager, and internal teams.
• Address client inquiries and escalate unresolved issues to the Planning Manager.

Compliance Support:

• Ensure that all processes align with regulatory and client-specific requirements (e.g. Special Markets, SAGAP, SOLAS, PPECB) as well as internal Standard Operating Procedures.
• Assist in maintaining documentation for audits and inspections as directed by the Compliance Officer or Planning Manager.

Continuous Improvement:

• Identify areas for improvement in scheduling and coordination processes.
• Provide feedback to the Planning Manager to enhance operational efficiency and client satisfaction.

WHO WE ARE LOOKING FOR:

Educational Requirements:

• High school diploma or equivalent required; a diploma or degree in Logistics, or Supply Chain Management is preferred.
• Training or certification in logistics or warehouse management is advantageous.

Experience:

• 2+ years of experience in logistics, planning, or warehouse coordination, preferably in a fruit cold storage environment.
• Familiarity with scheduling and warehouse management systems (WMS) is an advantage.