Platform Lead (ECM)Capabilities – Client Tech needed at Investec

Description

• Develop and execute the ECM and communication platform strategy in alignment with business goals, regulatory requirements, and industry best practices.
• Lead the design, implementation, and optimization of ECM capabilities, including document management, collaboration tools, workflow automation, and digital archiving.
• Oversee the integration and interoperability of content and communication tools with other enterprise platforms (CRM, core banking systems, etc.).
• Ensure data security, privacy, and compliance by implementing robust governance and control frameworks for content and communications.
• Guide and mentor cross-functional teams, fostering a culture of innovation, accountability, and continuous improvement.
• Manage vendor relationships, licensing, and contracts to ensure best value and service quality.
• Monitor platform performance, user adoption, and satisfaction; implement improvements based on analytics and feedback.
• Stay current on ECM and communication technology trends, making recommendations to keep the institution at the forefront of digital transformation.

Experience, skill and capability

• Bachelor’s degree in Computer Science, Information Systems, or related field; advanced degree preferred.
• Proven experience (7+ years) leading ECM or content/communication technology platforms within regulated industries, ideally financial services.
• Strong understanding of financial sector regulatory and data governance requirements.
• Expertise in ECM solutions (e.g., OpenText, SharePoint, Box) and communication platforms (e.g., Teams, Slack, secure email).
• Excellent leadership, stakeholder management, and communication skills.
• Demonstrated ability to deliver complex technology initiatives on time and within budget.