Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to Company’s Standard Operating Plans (SOP’s).

Focus on the administration of scripts to provide general dispensing duties with the emphasis on customer satisfaction.

The responsibilities shall include, but not to be treated as an exhaustive list, namely:

• Interact with customers in a professional manner and within strict confidentiality, Standard Operating Procedures (SOP’s) and agreed timelines.
• Provide accurate information and instructions to patients concerning the correct usage of medication supplied and promoting their health.
• Interpreting, evaluating, and executing the applicable registered physician’s prescriptions as well as checking the appropriateness and legality of all scripts in accordance with the South African Pharmacy Council.
• Taking responsibility for the preparation and dispensing of all scheduled and non-scheduled medication according to protocol requirements, the Pharmacy Act, the Medicines and Related Substances Act and Good Pharmacy Practice (GPP).
• Be a medication steward.
• Accurate and complete handling of all profiles worked on.
• Keep up-to-date with changes in medical aid procedures and claiming requirements of medicine.
• Interact with health care professionals, where needed.
• Interact with customers via telephone or other means regarding medication.
• Accurate capturing of scripts received.
• Handling of enquiries regarding prescriptions.
• Patient profile management.
• Assist with Chronic authorisations.
• Understand and be involved in dispensary stock management and partake in the pharmacy “Stock Take” events.
• Understand and adhere to all management Standard Operating Procedures (SOP’s), and/or guidelines, etc. and know where the relevant files are kept.
• Comply with all safety policies, practices, and procedures according to prescribed procedures and legislation.
• Participate in proactive team efforts to achieve Company objectives.
• Ad hoc requirements as per operational requirements.

Requirements / competencies / attributes shall include:

• Basic assistant qualification.
• Registered with SAPC as a post-basic assistant.
• Own reliable transport.
• Clear criminal- and credit records.
• Must have at least 3+ years’ experience working in a retail Pharmacy environment.
• Must have strong customer relationship management ability.
• Effective Computer literacy (e.g., UNISOLVE, Xprocure).
• Must have Integrity.
• Must be results driven.
• Strong interpersonal skills.
• Remain attentive in an often-busy environment.
• Be proactive, reliable, responsible, and accurate with an attention to detail.
• Must be an effective team player.
• Excellent problem-solving skills.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• A professional appearance.
• Adaptability
• Positive attitude