2 hours ago
Job title : Practice Consultant – Wealth Advisory
Job Location : Gauteng,
Deadline : November 26, 2024
Quick Recommended Links
Minimum Requirements
Qualifications:
- Business Commerce, Management or Operations qualification NQF6/7
Experience:
- 5 to 10 years financial services industry or related in a similar role
Skills and Knowledge:
- Knowledge of the financial services industry
- Knowledge of the Wealth Advisory target segment and its key drivers
- Knowledge of managing, developing and motivating people
- Knowledge of managing business efficiencies, processes and compliance
- Knowledge of the PPS business structure, product range, processes and systems
- A sound understanding of the insurance and asset management industry
- Working knowledge of core regulatory environment impacting Wealth Advisory – i.e.,
- FAIS/COFI, FICA, AML, PPR, ECTA, Long Term Insurance Act.
- Strategic thinking skills
- Complex problem solving
Abilities
- A result driven and energetic individual.
- Strong customer service orientation
- Strong people management, leadership and relationship skills
- Meticulous attention to detail
- Critical thinking skills.
- Continuous improvement
- Process design and management
- Reporting
- Risk management
- Strategic voice for Operations and enablement of Wealth business holistically.
- Agility to manage multiple outcomes concurrently
- Implementation and follow through
- Change and project management and implementation
Duties and Responsibilities
- To develop, implement and enforce adherence to standard processes and protocols to ensure seamless administration of new business and after sales service.
- Develop functional unit business plans for both the life and non-life insurance business to contribute to the achievement of strategic objectives of the Wealth Advisory function.
- To build sound long-term sustainable relationships with Wealth Managers and PPS Group and A&D stakeholders.
- To ensure member experience in everything operational within the Wealth Assistant team meets the objectives & requirements of A&D, Wealth Managers and the Wealth Advisory function.
- To ensure cross divisional collaboration and adoption of new ways of working
- To ensure ongoing effective communication with internal and external stakeholders.
- To monitor and manage daily activities of team members.
- To train and develop team members and ensure sufficient capacity.
- To drive continuous improvement of service delivery.
- To engage bi–monthly with ASE operations on process changes, Pro-Fit, IAA and
- Service Manager matters.
- To engage monthly with PPSI Operations on any changes, issues or development needed
- To ensure the use of the selected financial planning is available for all new business, Compliance and Reviews.
- Ensure that staff are all aware of operational best practices and implementing innovative technologies.
- Ensures compliance with organizational policies, procedures, and quality standards in the division.
- Manage support systems to ensure business continuity.
- Training and development plans of all direct reports.
- Develop & maintain all necessary process libraries, compliance sites and reporting repositories to maximize long term profitability.
- Conduct discovery meetings with Wealth Assistants and Wealth Managers to allow for continuous improvement in the area.
- To ensure that daily, weekly, monthly, quarterly, and yearly production has been captured with accuracy.
- Attend and participate on behalf of Wealth Advisory various committees and forums both within A&D and across Group.
Service Levels:
- To process new business and Wealth Manager service requests within a 90% SLA.
Queries and Query resolution:
- Answer, resolve and own all queries end to end for Wealth Managers through their Wealth Assistants.
- Accountable for direct queries presented by Wealth Managers.
- To ensure high quality of service to Wealth Managers; actioning of queries within 8
- working hours; provide service to Wealth Managers within 8 working hours (e.g. portfolios and quotes).
- Wealth Managers Practices
- Creating efficiency in terms of ways of work and designing workflow solutions
- Role Profile: Wealth Advisory – Practice Consultant
- Ensuring a KIT program is followed
- Driving compliance and annual reviews
- Delivery of support to enable growth of the practice
- Ensuring system availability at all times – FNA, CRM, Commspace, Workflow
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Accounting / Financial Services jobs