Principal Network Controller: IT Service Desk needed at Government Communication and Information System

REQUIREMENTS :

• Applicants should be in possession of an appropriate National Diploma (NQF 6) / Bachelor’s Degree (NQF 7) as recognised by SAQA in Information Technology/Computer Science or equivalent related qualification majoring in Information Technology, Computer Science.
• The candidate must have 2 years’ experience in the IT service desk environment. 

DUTIES :

• First point of contact call resolution. Logging, Managing and resolving incidents and requests, providing first-line support to users, and escalating complex issues to higher-level support teams.
• User Account management (user creation, deletion, and amendments) in line with the audit plus report ensuring controls and compliance requirements are met. Prepare IT Helpdesk reports. Log service requests with hardware service providers where necessary.
• Troubleshooting and problem solving: physical and remote desktop support to all GCIS offices. Deployment of Antivirus updates and Windows updates. Audio/Visual support, including Media Briefings, meetings and events.
• Assist in maintaining an accurate inventory of IT equipment, including computers, peripherals. Update inventory records as needed. Participate in IT projects. Provide inputs on ICT policies and procedures.