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Principal Support Account Manager / Renewals Support Account Manager (2) needed at Oracle

Job title : Principal Support Account Manager / Renewals Support Account Manager (2)

Job Location : Gauteng, Johannesburg

Deadline : April 06, 2024

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Job Description

What you will do

Renewals Management:

  • Drive the renewal of Oracle’s contracts to existing customers.
  • Proactively work with customers to renew and close contracts in South Africa and Botswana. This will require travel to Botswana at least once per quarter.
  • Develop and implement account plans to increase the support business.
  • Institute governance and communications between the customer and Oracle lines of business.

Customer Engagement:

  • Engage with senior management regularly, educating them on business practices and contractual implications.
  • Ensure customer awareness and understanding of applicable elements of the Oracle portfolio.
  • Handle exceptions for customers with renewal issues; identify and transfer potential opportunities to sales representatives.
  • Monitor renewals progress, manage risks, and drive past due renewals to closure.
  • Lead executive communication during crises or reputation-threatening events affecting the support business.

Leadership and Oversight:

  • Lead all aspects of and guide the activities of other Oracle employees on our largest accounts.
  • Conduct frequent face-to-face meetings or Zoom calls with customers.

Responsibilities

Desired Experience

Sales and Account Management:

  • Consistent track record meeting sales objectives, including quota and efficiency attainment.
  • Strong background in account management sales and revenue growth.
  • Experience achieving objectives through influence rather than direct control.
  • Boardroom-level sales/customer interaction experience successfully selling at top management levels.

Oracle Product Knowledge:

  • Proven knowledge of Oracle’s various products and maintenance contracts.
  • Ability to educate customers on business practices and contractual implications.

Communication and Presentation Skills:

  • Strong customer-facing communication and presentation skills.
  • Experience in negotiation.

Work Experience & Training:

  • Recommended 7 to 10 years of professional experience.
  • Non-routine and complex work involving advanced technical/business skills.
  • Understanding of various technical architectures and operating systems.
  • Industry experience is desired.

Team Collaboration:

  • Ability to work as a leading contributor individually and as a team member.
  • Provide direction and mentoring to others.
  • Work with colleagues both in South Africa and Sub-Saharan Africa team.
  • This may require travel to Kenya once a year for an Africa team meeting. 

Sales/Business Development:

  • Sales/Business Development experience is desirable.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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