Product Consultant (Cape Town) needed at Smollan

Description

• We are looking for a Product Consultant in Centurion to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

Customer Experience Management

•  Manage customer vetting and registration
•  Manage rental process
•  Gather feedback and suggestions from customers to continuously improve the rental service
•  Monitoring and managing inventory including the storing, tracking and maintenance of equipment

Inventory Management

• Monitoring and managing inventory including the;
• Storing
• Tracking
• Maintaining of equipment
• Charging devices

Managing & Ensuring Compliance

• Standards & Discipline Management
• Brand Management & Compliance onsite
• HSSE compliance
• Non-Compliance Escalation
• Reporting and KPI’s
• Delivery of Quality Reporting & Insights
•  Feedback on what is working and what is not working,
•  Red flag escalations of issues encountered on the sites,
•  Speedy response to resolve issues that are encountered,
•  Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Requirements

• Minimum Qualifications:Matric
• Minimum Experience:   2-3 years’ experience in sales retail environment

Knowledge, Skills & Abilities:                    

• Sales and Marketing knowledge
• Customer Service Skills
• Self management
• Effective administration and communication skills
• Knowledge and understanding of renewable energy
• Literacy – MS Office