Product Manager: Customer Value & Insights Job at Lesaka Technologies

The role

• This role removes friction and pain for the customer and often for internal operations too across every product vertical. It’s the home of reporting, self-service, and creating insights from data. This is where most of our “solve the customer issue and innovate” project work lives.

What you’ll own

• Own reporting and self-service experiences across vouchers, virtual products, bill payments and utilities.
• Mine support tickets and usage data to find the systemic pain and distinguish it from the long tail of one-off gripes.
• Turn data into something customers couldn’t get before: proactive failure alerts, automated recons, spend insights.
• Benchmark our customer experience against what rivals offer and treat retention risks as product priorities.
• Shape the UX of dashboards and self-service flows here, the value is the experience.
• Measure ticket reduction, self-service adoption, time-to-resolve and loop residual pain back into discovery.

What you bring

• 3+ years in product management, with a strong customer-experience or data/insights bent.
• A track record of cutting support load through self-service and better tooling.
• Comfort working with data and BI teams to turn raw signal into prioritised work.
• Strong UX judgement - you can shape a flow, not just describe a problem.
• The discipline to run usability testing and validate that real customers succeed unaided.

Nice to have

• Experience with reconciliation, financial reporting or back-office tooling.
• Exposure to analytics, dashboarding or customer-insight platforms.