Product Master – P3 Job at Sandvik

The Role

• Install, configure, modify, and repair products, equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up. This role is in our Underground Drills division.

Key Responsibilities

• Work independently and direct own activities and use best practices and knowledge of internal and external customer and/or business issues to improve the products and services provided by the Underground Drills Division.
• Use in depth knowledge and experience in own discipline and basic knowledge of related disciplines to provide product expertise, support and guidance to sales representatives, resellers and/or internal partners during the sales and/or development process.
• Assist sales representatives, resellers and/or internal partners during the sales and/or development process to maximize the benefits derived from the organization's products and/or services.
• Assist and guide Field Service personnel and our dealer organizations in solving complex problems and/or issues.
• Train and direct Technicians in the evaluation and repair of warranty and non-warranty products.
• Set work schedules and priorities to achieve customer visits and organizational expectations.
• Actively promotes safety, employee involvement, continuous improvement, and cost reduction activities.
• Conduct risk assessment and risk management duties on Sandvik Underground equipment when visiting customer sites.

Profile Required

• Electrical or Mechanical or Millwright trade qualification with at least 5 years’ experience
• Degree in Mechanical/Electrical/Mechatronic Engineering or equivalent would be advantageous
• Trade certificate of competence Electrical/Millwright
• Technical sales support knowledge
• At least 3 years sales support and field service experience
• Ability to work effectively within and report to a matrix organisation
• In depth knowledge and experience on Sandvik Underground Drilling equipment
• Exposure and experience in engineering change management processes will be advantageous
• English Proficiency
• Medically and physically fit to work in a mining environment
• Willingness to travel extensively
• Valid driver’s license

Deadline:19th August,2026