1 month ago
Job title : Product Specialist
Job Location : Western Cape, Cape Town
Deadline : September 16, 2024
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SPECIFIC KEY RESULT AREAS
- Support product actuaries in managing a repository of RMM product rules and product history.
- Provide input on product technical issues throughout the product lifecycle.
- Ensure documentation of RMM product enhancements, annual rate reviews and annual savings changes, by creating and distributing sales manuals, product rules, A&P circulars and uploading to internal platforms (GSMobile, Intranet, etc).
- Provide recommendation on Arbitration complaints and forensic investigations, aligned with the fair treatment of customers.
- Co-ordinate and chair discretionary meetings, together with half-yearly reports to compliance and business owner.
- Analyse and provide commentary on RMM complaints, with recommendations for product or process improvements in line with market code of conduct.
- Create and execute plans that will enhance operational efficiency in non-standard or technical elements of the value chain and deliver excellent service to meet customer requirements.
- Build and maintain successful relationships with key stakeholders at different levels.
- Manage the work allocation and pipeline to team capacity.
- Work with IT to implement systems to enhance processes and productivity, as required.
- Identify risks and ensure governance and risk mitigation measures are implemented and adhered to.
- A key product representative at various regulatory and other project implementations.
- Consult widely across the business to ensure best practice is implemented with the management of products and service to customers.
- Produce management information to report on target achievements in relation to processes and turn-around times
- Provide technical support for annual campaigns, e.g. yearly policy updates and South African Retirement Annuity statements.
GENERIC KEY RESULT AREAS
Stakeholder Management
- The roles and responsibilities of the various stakeholders agreed and documented and measures put in place to report on adherence.
- Build relationships with stakeholders, peers and colleagues that impact across business areas.
Product
- Business rules documented, adherence monitored and issues addressed.
Governance
- Accountable for governance and compliance at an operational level.
Process
- Processes reviewed and documented.
- Inefficient methods of working rooted out and checks and balances put in place.
- Production targets set, monitored and reported.
Technology
- Current tools upgraded where appropriate.
- New or additional tools, applications and systems implemented to ensure continuous improvement in methodology.
Reporting
- Reporting to stakeholders in line with their roles and responsibilities.
- Reporting production and business metrics and reporting to the team.
Operational Efficiency
- Make innovative and strategic operational recommendations in line with the business strategic direction.
- Accountable for executing business plans at an operations level.
Role Qualifications:
- Matric
- Preference for relevant tertiary qualification (e.g. Commerce)
- Five (5) years working experience with ‘old generation’ products
- Five (5) years working experience in Mass Market
- Proficient in MS Office
- Stakeholder management experience
- Systemic thinker
- Have the ability to apply complex reasoning in a business context
- Proven sound analytical and problem solving skills
- Strong communication skills, both written and verbal
- Strong relationship building skills
- Excellent time-management, planning and co-ordination skills
- Ability to prioritise workflow and work under pressure.
- Have a strong bias for action.
Competencies:
- Aligning Performance for Success
- Business Awareness
- Decision Making
- Gaining Commitment
- Planning & Organising
- Ownership
- Technical Knowledge
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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